Privacy Policy
Last reviewed: 14 October 2026
This Privacy Policy explains how Jez Biggs and Maz Wulff, a general partnership trading as Resonants (“we”, “us” and “our”), collects and uses personal information in connection with https://resonantsband.com/, the band mailing list, merchandise orders and related activities.
| Data controller | Jez Biggs and Maz Wulff trading as Resonants |
| Business address | Gloucester, UK |
| Privacy contact | control.socials@resonantsband.com |
| Website | https://resonantsband.com/ |
- What personal information we collect
Depending on how you interact with us, we may collect:
- identity and contact information, such as your name, email address, delivery address and telephone number where required for an order;
- mailing-list subscription information, including when and how you subscribed, your preferences, consent records and unsubscribe status;
- messages and enquiries you send to us;
- order and transaction information, including products ordered, delivery status, refunds, returns and customer-service records;
- payment status and limited payment information received from our payment provider. We do not normally receive or store your complete payment-card details;
- technical and security information, which may include IP address, browser/device information, server logs and information used to protect the Website; and
- cookie, analytics and embedded-media information where those technologies are used and, where required, you have consented to them.
- How we collect information
We collect information directly from you when you subscribe, contact us, place an order or otherwise interact with the Website. We may also receive information from service providers involved in operating the Website, processing payments, sending emails, producing merchandise, delivering orders or providing analytics, where applicable.
- Why we use personal information and our lawful bases
UK data-protection law requires us to have a lawful basis for using personal information. The basis depends on what we are doing with the information.
| Purpose | What we do | Lawful basis |
|---|---|---|
| Mailing-list marketing | To send band news, releases, live dates and merchandise updates. | Consent. You can withdraw consent at any time. |
| Orders and delivery | To take, manage and fulfil merchandise orders, communicate about an order and handle returns/refunds. | Contract — necessary to take steps at your request and perform our contract with you. |
| Customer service | To answer enquiries and resolve order or Website issues. | Contract where the enquiry concerns an order; otherwise legitimate interests in operating and supporting the business. |
| Business, tax and accounting records | To keep records we are legally required or reasonably required to maintain. | Legal obligation and, where appropriate, legitimate interests in managing the business. |
| Website security and fraud prevention | To secure the Website, protect users and detect or prevent misuse or fraud. | Legitimate interests in operating a secure website and protecting the business and users. |
| Optional analytics / non-essential cookies | To understand Website use and improve the Website, where enabled. | Consent where required under privacy/e-communications law. |
- Email marketing
If you join our mailing list, we will use your email address and related subscription information to send communications about the band and our own activities. We use Mailchimp to manage the mailing list.
Where consent is required, the sign-up form should ask you to make a clear, affirmative choice to subscribe. You can withdraw consent at any time by using the unsubscribe link in a marketing email or contacting control.socials@resonantsband.com. We may retain a minimal suppression record after you unsubscribe so that we can respect your request and avoid adding you back to marketing by mistake.
- Merchandise orders and Printful
For merchandise sales we use Printful to produce and fulfill merchandise. To fulfill an order, information such as your name, delivery address, contact details and order information may be provided to Printful and relevant delivery carriers. Printful processes information in accordance with the arrangements applicable to its services and its own privacy information where it acts independently.
- Who we share personal information with
We do not sell personal information. We may share information with service providers where necessary to operate the Website and business.
- International transfers
Some of our service providers may process personal information outside the United Kingdom. This may include providers involved in email marketing, website infrastructure, payments and merchandise fulfilment.
Where UK data-protection law treats a transfer as a restricted international transfer, we will use an appropriate lawful transfer mechanism, such as UK adequacy regulations or approved contractual safeguards, and any additional measures required in the circumstances. You can contact control.socials@resonantsband.com for more information about safeguards relevant to a particular transfer.
- How long we keep personal information
We keep personal information only for as long as we reasonably need it for the relevant purpose, including legal, tax, accounting, security and dispute-resolution requirements.
- Your data-protection rights
Depending on the circumstances and the lawful basis we use, you may have rights to ask us to:
- give you access to personal information we hold about you;
- correct inaccurate or incomplete information;
- erase information in certain circumstances;
- restrict how information is used in certain circumstances;
- provide certain information in a portable format; and
- stop certain processing or consider an objection you make.
You have an absolute right to object to the use of your personal information for direct marketing. You can also withdraw consent at any time where we rely on consent. Withdrawal does not make earlier lawful processing unlawful.
To exercise a right, contact control.socials@resonantsband.com. We may need information to verify your identity before acting on a request.
- Complaints
If you have a concern about our use of personal information, please contact us first at control.socials@resonantsband.com so that we can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office (ICO). Current complaint information is available at ico.org.uk.
- Children
The Website is not designed to knowingly collect personal information from children for marketing without the consent or other safeguards required by law. If you believe a child has provided personal information to us inappropriately, contact control.socials@resonantsband.com.
- Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed to be completely secure.
- Changes to this Privacy Policy
We may update this Privacy Policy when our Website, shop, suppliers or legal obligations change. We will publish the current version on the Website and update the review date. If we plan to use personal information for a materially new purpose, we will provide appropriate information before doing so.